Friday, 12 December, 2025
BFSI CXOs Prioritize "Human in the Loop" AI for CX
Banking, Financial Services, and Insurance (BFSI) leaders are integrating AI and data as core transformation enablers, while insisting on a "human in the loop" approach. CXOs emphasize blending technology with human empathy and trust to achieve hyper-personalized customer experiences. This ensures necessary oversight for accuracy and compliance in a highly regulated sector, balancing AI's efficiency gains with risk mitigation.
Read full story at Economic Times