Saturday, 3 October, 2026
Designing CX for When Your Customer is an AI Agent
By TechShots Studio
As agentic AI shifts the digital landscape, businesses must redesign customer experience for a world where autonomous machine agents shop, negotiate, and transact on behalf of humans. Organizations face a dual challenge: ensuring their offerings are entirely machine-readable for agent discovery, and unifying scattered data into a single context layer to prevent automated systems from making rapid, bad decisions.
Read full story at CIO ECONOMIC TIMES