Friday, 31 July, 2026
From Adoption to Optimization: AI Receptionists Focus on Performance
By TechShots Studio
The AI customer service industry is shifting from basic deployment to optimizing performance, according to an Upfirst report analyzing over 450,000 inbound calls. Rather than mere adoption, businesses are refining greetings and workflows to boost engagement—notably finding that openly disclosing callers are speaking with an AI assistant reduces hang-ups by roughly 20%.
Read full story at CIO ECONOMIC TIMES