Friday, 24 March, 2023
How Policybazaar adopted chatbot and callbot to ramp up customer experience
<p>Rahul Agarwal, CTO, Policybazaar is leveraging chat bot and call bot powered by AI, ML, speech-to-text tech, and Natural Language Processing (NLP) algorithms, to achieve their 'customer first’ policy. Now customers instantly get to know where the issue is and what needs to be done. The bots provide customers the visibility regarding their claims, status on the new policies.<br />
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Read full story at ET CIO
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