Friday, 24 March, 2023

Ozonetel launches AI-Powered WhatsApp Solution to enhance customer service

<p>Ozonetel has launched a WhatsApp solution for call centres. Businesses can use this solution to enable efficient, responsive WhatsApp channel for customer support. Its in-built features like skill routing, queue management, and fallback, efficiently distribute conversations among agents in various departments. Its AI-powered bot can handle small queries, draw analytical reports for supervisors, and track the performance of agents in the call centre.&nbsp;&nbsp;</p>