Wednesday, 27 May, 2026
Uber’s AI Boost Raises a Bigger Question: Where’s the User Impact?
By TechShots Studio
Uber COO Andrew Macdonald said tools like Claude and ChatGPT have improved internal productivity by nearly 25% at Uber. However, he admitted the company still sees no clear connection between rising AI usage and better consumer-facing features for riders or drivers. The comments highlight growing concerns in Big Tech over whether massive AI spending is translating into measurable real-world value.
Read full story at times of india