Thursday, 5 March, 2026
Automation’s boon is better customer service, lesser cost, says Shiju Rawther of IIFL
By Basit Ansari
<p style="text-align:justify"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt">In the conversation with ETCIO, Shiju Rawther, newly appointed EVP-Tech, India Infoline Group (IIFL) told, his roadmap for the transformation of the industry includes working on four main pillars, Zero tolerance, customer experience, information security, and orchestration. Further, he added, he trusts that automation will help him achieve business goals with reduced cost.</span></span></span></p>
Read full story at Economic Times
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