Friday, 24 March, 2023

Jio Haptik announces partnership with Zendesk

<p>Conversational AI company Jio Haptik Tech and software firm Zendesk joined hands to give AI-driven automation a human touch. The integration will transfer queries to human agents on Zendesk Chat. It will also enable an automation-first strategy across all instant messaging platforms. &ldquo;Haptik brings advanced NLU capabilities and ready-to-use industry-specific Smart Skills trained on over 3 bn interactions,&rdquo; said Swapan Rajdev, CTO and Co-founder at Haptik.</p> <p>&nbsp;</p>