Wednesday, 23 September, 2026
Meta Secretly Uses Humans to Assist Its New AI Agent—Then Pauses Test Over Privacy Backlash
By TechShots Studio
Meta briefly tested a "human concierge" feature for its new AI assistant, Muse, secretly using contractors to make phone calls on behalf of the digital agent. However, internal employee pushback regarding privacy risks forced Meta to roll back the trial. Muse has garnered over 2.5 million downloads since launch.
Read full story at CIO ECONOMIC TIMES