Thursday, 26 February, 2026
Zoom Launches Next-Gen AI Virtual Agent to Revolutionize Customer Support Automation
Zoom has unveiled its enhanced AI-powered Virtual Agent, designed to provide seamless, end-to-end resolution for complex customer inquiries across multiple digital channels. By integrating advanced generative AI, the platform can understand intent more accurately and handle sophisticated tasks without human intervention. This upgrade aims to significantly reduce operational costs for businesses while delivering faster, personalized support experiences.
Read full story at Economic Times