Wednesday, 3 June, 2026
Automated Speed Meets Human Empathy
By TechShots Studio
AI is revolutionizing India's BFSI sector by rapidly sorting digital complaints, predicting systemic issues, and tackling language barriers. However, while automation excels at operational efficiency, resolving deep customer distress still demands the human touch. True trust is built through empathy and clear communication, meaning the future of grievance redressal lies in a balanced, responsible blend of fast technology and human judgment.
Read full story at CIO ECONOMIC TIMES