Thursday, 5 March, 2026
7 customer experience trends that emerged in 2020
By Basit Ansari
<p>In an article written in ETCIO.com Vibhav Vankayala, Senior Product Marketing Manager, Zoho CRM told about the customer experience trends that emerged during the year 2020. 1) Contact-less customer experience 2) Self-service in B2B 3) Same customer experience from anywhere 4) Customer retention tops over acquisition 5) Value-conscious B2B customer 6) Vertical and segment-specific CX solutions 7) Unexpected innovation in uncertain times.</p>
Read full story at ETCIO
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