Tuesday, 22 September, 2026
Apple Store Veteran Ron Johnson Doubts AI Will Replace the In-Store Shopping Experience
By TechShots Studio
Ron Johnson, who helped build Apple’s retail stores, says Silicon Valley may be overestimating how much consumers will let AI agents handle shopping. He believes AI will improve product research but argues that people will still want to physically experience expensive products before buying them. Johnson expects physical stores to remain important as AI makes shoppers more informed.
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