Monday, 19 January, 2026
2026 CX Revolution: AI and Data Redefine Customer Loyalty
Zendesk’s 2026 report reveals that 80% of Indian consumers now demand higher service standards, prioritizing AI-driven personalization and transparency. With 96% seeking clear explanations for AI decisions, organizations are bridging data gaps to ensure seamless, multimodal interactions. By integrating contextual intelligence and AI reasoning, businesses aim for first-contact resolutions, transforming customer support into a proactive, high-speed ecosystem.
Read full story at Economic Times