Saturday, 14 February, 2026
Airbnb Reveals AI Now Handles One-Third of Customer Support in US and Canada
Airbnb has reached a major automation milestone, with AI now managing 33% of customer support inquiries in North America. By deploying advanced generative AI agents, the platform is resolving common guest and host issues instantly without human intervention. This shift aims to boost operational efficiency and provide 24/7 assistance, marking a significant step in Airbnb’s strategy to integrate artificial intelligence across its global travel.
Read full story at TechCrunch