Thursday, 1 October, 2026
AI's False Promise at Apple
By TechShots Studio
Apple temporarily shelved a plan to replace 5,000 AppleCare customer service roles with artificial intelligence. While the tech giant initially believed advanced automation could seamlessly handle support workloads, the initiative faced hurdles regarding the nuance and empathy required for complex customer issues. Ultimately, Apple decided to put the downsizing strategy on hold, highlighting the current limits of AI in replacing human support staff.
Read full story at TIMES OF INDIA