Thursday, 24 July, 2025
Data‑Driven Insurance Revolutionizes Customer Experience with AI, Analytics & Automation
Insurance firms are leveraging big data, AI, ML, and cloud to overhaul customer experience—from frictionless onboarding to hyper-personalized policies and faster claims. Over 60–80% of claims are now digitized, with early AI detecting fraud and automating settlements within minutes. Customer satisfaction has risen over 30%, while operational costs have dropped 30–50% through predictive underwriting and dynamic pricing. HDFC ERGO now processes health and motor insurance within minutes.
Read full story at Economic Times