Thursday, 5 March, 2026
Microsoft Dynamics 365 Introduces AI-powered Copilot for Customer Support
By Basit Ansari
<p>Microsoft Dynamics 365 has introduced an AI-powered Copilot feature that uses natural language processing and machine learning to help customer support representatives respond to customer queries more efficiently. The Copilot feature provides real-time assistance to support representatives and suggests responses based on previous interactions and customer data. It can also analyze customer sentiment and provide suggestions for de-escalating.</p>
Read full story at Tech Target
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