Tuesday, 20 January, 2026
The New Critical Infrastructure for India’s BFSI Sector
Voice AI is evolving from a basic chatbot tool into essential core infrastructure for India’s banking and financial services. By leveraging multilingual capabilities and emotional intelligence, financial institutions are enhancing customer trust and operational efficiency. Experts suggest that integrating voice-first strategies allows for seamless, secure transactions and inclusive banking for diverse populations.
Read full story at Economic Times