Wednesday, 18 March, 2026
WhatsApp Emerges as Key Tool in Loan Recovery, Sparking Data Privacy Concerns
By Isha
Debt collection agencies are increasingly utilizing WhatsApp to communicate with loan defaulters, leveraging its widespread use and cost-effectiveness. Companies like Credgenics and Spocto have integrated WhatsApp Business and chatbots into their operations. However, this trend raises concerns about potential personal data leaks, as collection messages often contain sensitive borrower information.
Read full story at Economic Times