Monday, 17 August, 2026
Cart to Court: E-Commerce Giants Face Customer Backlash as Non-Delivery Grievances Soar
By TechShots Studio
Flipkart, Amazon, and Meesho topped the National Consumer Helpline's 2025 complaint list, with non-delivery of goods emerging as the biggest grievance (79,818 cases). In response, the helpline helped facilitate over ₹91 crore in total refunds—including ₹63 crore in e-commerce—while consumer protection authorities fined 47 platforms ₹1.12 crore for unfair trade practices.
Read full story at TIMES OF INDIA