Wednesday, 2 April, 2025

Zomato Lays Off 600 Customer Support Staff Amid Business Slowdown

Zomato has reportedly laid off up to 600 customer support employees, approximately a year after their hiring under the Zomato Associate Accelerator Program (ZAAP). This move comes as the company faces challenges in its core food delivery business and rising losses in its quick commerce subsidiary, Blinkit. The layoffs are part of a broader strategy to cut costs, including increased use of artificial intelligence (AI) to automate customer support functions.