Thursday, 5 March, 2026
How digitization helps Bajaj Allianz process 20000 insurance policies a day
By Basit Ansari
<p>Bajaj Allianz General Insurance has deployed AI-powered chatbot BOING, for customer service. The chatbot offers 24/7 customer assistance, which has been integrated with Google Assistant and Alexa. The multi-faceted chatbot helps the customer in availing a policy soft copy and 80D certificates on email, registers a motor claim and checks status, locates its branch and nearest hospitals.</p>
Read full story at ET CIO
Tags: