Thursday, 5 March, 2026
Tata capital bets big on voice, offers customer services on Amazon's Alexa
By Basit Ansari
<p>More than 30% of Tata Capital customers are actively using voice to avail various customer care services. The company was serving its customers via the website, mobile apps, TIA and VoiceBot. But as the voice services are becoming popular Abonty Banerjee, Chief Digital & Marketing Officer, of the company has now made the services available on Amazon's Alexa for which a user has to link its account once to avail all services.</p>
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