Thursday, 5 March, 2026
Tata CliQ signs Salesforce to reshape customer experience
By Basit Ansari
<p>Tata CLiQ is using Salesforce Service Cloud to deliver optimal experiences across many channels to customers with relevant, proactive, and personalized interactions, according to Salesforce. The e-comm platform strives to give best-in-class service to its customers, including on-time delivery, hassle-free returns, and more. TATA CLiQ also implemented Visual Remote Assistance (VRA), which enables the organization to provide high-quality assistance.</p>
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