Thursday, 5 March, 2026
We are automating our customer service processes: CTO, Aegon Life
By Basit Ansari
<p>Douglas Kennedy, CTO, Aegon Life has created an API based ecosystem to facilitate integrations and re-envision business processes to allow end-to-end automation for a speedy resolution to customer needs. He is leveraging analytics to create data-driven decisions to prioritize their backlog and gauge the effectiveness of their offerings and continue to adopt cloud patterns for infra elasticity.</p>
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